REFUND & RETURN POLICY
This refund policy is for FITWITHKIT users who have problems with the order, product and package. We will process the refund in 24-48 hours. We makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.
What you need to provide:
- Photos/videos of the damaged item. Please send us the materials to prove the damage.
- Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
- (Optional) Tracking number of the item. If FITWITHKIT asks for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
- Contact FITWITHKIT customer service at info@fitwithkit.com immediately
- Send photos/videos of the damaged product and screenshots of dispute
The money will be refunded to the original payment channel (PayPal or credit card).
Cases that FITWITHKIT makes refunds:
If the arrived product is damaged, FITWITHKIT offers a full refund or replacement.
FITWITHKIT has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
- Incorrect product
- Product with the wrong color, size, etc
- Product with a missing component
FITWITHKIT offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
FITWITHKIT offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
FITWITHKIT offers a full refund if the order delays. It will be counted from the date that the package leaves FITWITHKIT warehouse.
- In normal circumstances, more than 30 days.
- In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
- In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
- For orders shipped to the USA, European countries, New Zealand, Canada, FITWITHKIT will refund if the total shipping time more than 30 days.
- For orders shipped to South America, Middle East, India, Africa, FITWITHKIT will refund if the total shipping time more than 60 days.
- Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc. FITWITHKIT will not refund you.
FITWITHKIT offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:
Product On Demand order: We will not refund you for the product is customized.
FITWITHKIT offers a full refund if the package is missing during the delivery.
FITWITHKIT offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don’t support refunds.
Cases that FITWITHKIT does not make refunds:
FITWITHKIT will not offer a refund or resend if the tracking info shows “order delivered”.
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.
FITWITHKIT will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
- Incorrect/insufficient Address
- Refused Package
- Customs Clearance
- Non-Existing Number
- Unknown Recipient
Explanation:
You can raise a dispute within 30 days from the date you place the order.
Please note that:
A dispute will be closed automatically if you have not answered for 3 consecutive days.
The following disputes will be denied.
Closed Order.FITWITHKIT will deny your dispute if the order status is closed.
No Tracking InfoFITWITHKIT will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
Shipping OptionFITWITHKIT will deny the dispute if you choose the following shipping options:
Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;
FITWITHKIT will deny the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
FITWITHKIT will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
OthersFITWITHKIT will deny the disputes caused by the following reasons:
- Item doesn’t match the listing description, such as inaccurate measurement.
- Product smells unusual.
FITWITHKIT does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.
If you urge to return the product, please pay attention to the following aspects:
- You need to return the product within 10 days after receiving it.
- The product is in good condition and does not affect the secondary sales.
- You need to pay the shipping cost.
- You can only return the product to FITWITHKIT China warehouse.
If you’ve returned the product, please send the tracking number to our customer service.
FITWITHKIT always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at info@fitwithkit.com